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Who & How
Who is entitled to Credit Hire?
In order to make a Credit Hire Claim, you must be able to prove that the other driver was at fault for the accident.
This can be done by providing evidence such as:
The other driver’s name, address, and contact details The other driver’s insurance policy details Witness statements Photographs of the accident scene The police report (if applicable) Once you have gathered this evidence, you’ll need to get in touch with a Credit Hire company like Smartt Solutions who will be able to help you through the process of making your Credit Hire Claim.
Whether you’ve been involved in a minor or a major collision, a Credit Hire Company can help to ease the financial burden of recovering from an accident, protect your no-claims bonus, protect insurance premiums and also help reduce the stress of a car accident situation.
If you’re unsure if your accident circumstances entitle you to Credit Hire, we still encourage you to speak to us first. Our experts will evaluate the situation for you and explain if Credit Hire is an option for you to choose.
How Credit Hire Works
Knowing exactly what to do after a car accident can be difficult.
If the accident wasn’t your fault, the first step is to contact a Credit Hire Company (also known as an Accident Management Company) as your first point of contact.
You will need to provide some basic information about your accident.
This will include details such as the date and location of the accident, as well as any injuries that you or your passengers sustained. A dedicated claims handler will then assess your situation and determine if you are eligible for credit hire services, as mentioned above.
If you are approved, the Credit Hire Company will reach out to both parties and offer one of their vehicles to you to use while your own car is being repaired.
Remember: You will not need to worry about any expenses during the entire process.
You will be assigned a dedicated non-fault claims handler. They will manage your claim and provide complete advice and guidance. It’s very reassuring knowing that you have someone who knows professionally what to do and who is on your side.
Prioritizing both safety and efficiency, your car will be processed through its accident repair. It will be monitored closely by your claims handler and you’ll be kept up-to-date throughout.
If you choose to work with Smartt Solutions, we have an established network of Accident Repair Centers. Our repair network includes manufacturer-approved repair garages that use manufacturer-approved repair parts and methods.
Having access to a manufacturer-approved repair garage after an accident is very important. Your insurance company will usually only provide an ‘insurance-approved’ repair garage. If your car is still under warranty, or if your car is a luxury car, you may lose your warranty or have issues in the future as a result.
Once your vehicle is fully repaired, you’ll receive your vehicle back.
In the meantime, you’ll have access to the replacement vehicle throughout the duration of it being off the road. This is a small detail which makes a huge difference after an accident:
Should you decide to claim directly with your insurer, it’s common for courtesy cars to be delayed in arriving after the accident has happened. We prioritize your replacement vehicle needs by having it with you on the same working day of contacting us.
Insurer courtesy cars also aren’t guaranteed for the full duration of your own vehicle being off the road. It
